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    • Home
    • Bio
    • Video
    • Podcast
    • Speaking
      • Topics
      • Calendar
      • TEDx
    • Testimonials
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      • Barclays Eagle Labs
      • The Drum
      • Business of Marketing
      • ANZ BlueNotes
      • Changeboard
      • CIPR Influence
    • Contact

    heathrow

    Home / customer service /
    8
    By Andrew Grill
    In customer service, heathrow
    Posted 01/07/2012

    the Olympic sized excuse to cover anything

    You may have noticed that London town is hosting a small sporting contest later this month. When any city hosts the games, problems multiply for existing residents as we are joined by another [...]

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     Solving the Heathrow crisis with technology – published 2012
    7
    By Andrew Grill
    In heathrow
    Posted 06/05/2012

    Solving the Heathrow crisis with technology – published 2012

    Arriving back in London from a business trip to New York last week, I was expecting a moderate wait in the immigration queue, after all it was 7:45am on a Saturday and this was Terminal 3 not [...]

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