The Future Customer – Enabling Change and Growth
London SE1 9DT
The convergence of social, mobile, analytic and cloud technologies combined with innovative sourcing strategies are creating new opportunities for agility, integration and innovation, but with limited resources, how can CIOs unlock the potential business value of these capabilities in order to rethink their end-to-end customer experiences?
Andrew delivered a keynote on “The Empowered Customer”, you can watch his presentation below.
This event outlined how organisations including IBM are taking advantage of these digital forces to create more agile, transformational customer-facing operations in order to enable change and growth.
The evening will provide the perfect opportunity for peer to peer networking, and will offer a great platform for debates and discussions around our key topics of sourcing, mobile, analytics and cloud.
All of Andrew's engagements since 1999 may be viewed in the speaking archives.