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Posts Tagged: customer service
Customer experience and the elephant in the room
IBM's Watson graduates from medical school - takes on customer service
O2 sees 1 million fewer customers calling a call centre - starts the shift to digital
Customer service in the age of social media
Why hospitality and social media are such a good fit
What could destroy Twitter? Great customer service
Twitter practice with yammer
The twitter tax and what it really says about your business
Daily Mail article on social media critical of companies that actively seek consumer feedback
Mind the Social Media Gap