Practical Futurist & Futurologist Andrew Grill helps companies facing disruption Practical Futurist & Futurologist Andrew Grill helps companies facing disruption Practical Futurist & Futurologist Andrew Grill helps companies facing disruption
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    • Home
    • Bio
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    • Podcast
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      • Topics
      • Upcoming
      • Recent
      • TEDx
    • Testimonials
    • Blog
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      • Barclays Eagle Labs
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      • CIPR Influence
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    Archives

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    13
    By Andrew Grill
    In customer service, social business, social care
    Posted 08/08/2014

    Social Customer Care 5 years on – new report

    My good friend and fellow IBMer Guy Stephens (@Guy1067) is well known as a pioneer in the social customer care space, having been involved in the early days of social while at Carphone Warehouse. [...]

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     Mobile operators in the UK actually put the Australian ones to shame
    3
    By Andrew Grill
    In australia, mobile
    Posted 13/04/2013

    Mobile operators in the UK actually put the Australian ones to shame

    Back in 2009, after a trip to Sydney (at the time my first in 3 years after having moved to London), I wrote a post looking at the Australian mobile market. Some 4 years on from that post, I was [...]

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    0
    By Andrew Grill
    In social media
    Posted 16/10/2009

    Mind the Social Media Gap

    This article first appeared in the PointZero magazine, issue 2 October 2009. It is often said that marketing helps consumers decide which product they should buy, and the customer service and [...]

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