Practical Futurist & Futurologist Andrew Grill helps c-suites facing disruption Practical Futurist & Futurologist Andrew Grill helps c-suites facing disruption Practical Futurist & Futurologist Andrew Grill helps c-suites facing disruption
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    • Home
    • Bio
    • Video
    • Podcast
    • Speaking
      • Topics
      • Calendar
      • TEDx
    • Testimonials
    • Blog
    • Columns
      • Barclays Eagle Labs
      • The Drum
      • Business of Marketing
      • ANZ BlueNotes
      • Changeboard
      • CIPR Influence
    • Contact

    Archives

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     Simple customer feedback idea seen at Heathrow Airport from Happy or Not
    53
    By Andrew Grill
    In customer service
    Posted 24/02/2013

    Simple customer feedback idea seen at Heathrow Airport from Happy or Not

    A simple customer feedback panel seen at Heathrow Airport lets passengers leave feedback easily.

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    8
    By Andrew Grill
    In customer service, heathrow
    Posted 01/07/2012

    the Olympic sized excuse to cover anything

    You may have noticed that London town is hosting a small sporting contest later this month. When any city hosts the games, problems multiply for existing residents as we are joined by another [...]

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     Solving the Heathrow crisis with technology – published 2012
    7
    By Andrew Grill
    In heathrow
    Posted 06/05/2012

    Solving the Heathrow crisis with technology – published 2012

    Arriving back in London from a business trip to New York last week, I was expecting a moderate wait in the immigration queue, after all it was 7:45am on a Saturday and this was Terminal 3 not [...]

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    1
    By Andrew Grill
    In blogs, Media, social networking
    Posted 29/03/2008

    Mobile social networking meets crowd powered media – published 2008

      I have been writing a lot about mobile social networking lately, and over the past 2 days have experienced the power of it first hand. Below is a summary of how a few reasonably low [...]

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     I survived opening day of Heathrow Terminal 5 – March 27 2008
    0
    By Andrew Grill
    In London, travel
    Posted 28/02/2008

    I survived opening day of Heathrow Terminal 5 – March 27 2008

    I flew into Heathrow Terminal 5 on opening day - March 27, 2008 when the whole baggage system collapsed. Thankfully I only had carry-on luggage from my flight from Moscow, but for many others [...]

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