Simple customer feedback idea seen at Heathrow Airport from Happy or Not
A simple customer feedback panel seen at Heathrow Airport lets passengers leave feedback easily.
the Olympic sized excuse to cover anything
You may have noticed that London town is hosting a small sporting contest later this month. When any city hosts the games, problems multiply for existing residents as we are joined by another [...]
Solving the Heathrow crisis with technology – published 2012
Arriving back in London from a business trip to New York last week, I was expecting a moderate wait in the immigration queue, after all it was 7:45am on a Saturday and this was Terminal 3 not [...]
Mobile social networking meets crowd powered media – published 2008
I have been writing a lot about mobile social networking lately, and over the past 2 days have experienced the power of it first hand. Below is a summary of how a few reasonably low [...]
I survived opening day of Heathrow Terminal 5 – March 27 2008
I flew into Heathrow Terminal 5 on opening day - March 27, 2008 when the whole baggage system collapsed. Thankfully I only had carry-on luggage from my flight from Moscow, but for many others [...]