Practical Futurist & Futurologist Andrew Grill helps c-suites facing disruption Practical Futurist & Futurologist Andrew Grill helps c-suites facing disruption Practical Futurist & Futurologist Andrew Grill helps c-suites facing disruption
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    • Home
    • Bio
    • Video
    • Podcast
    • Speaking
      • Topics
      • Calendar
      • TEDx
    • Testimonials
    • Blog
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      • Barclays Eagle Labs
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      • ANZ BlueNotes
      • Changeboard
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    Archives

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    6
    By Andrew Grill
    In social business, social media
    Posted 30/05/2013

    Huge opportunity for Australia to embrace social customer care

    Earlier in the week, I blogged about a survey commissioned by Australian telco Optus looking at the future of business. As well as surveying 550 people working in companies, they also [...]

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     Optus report shows only 4% of Australian consumers using social media to contact companies – is this a typo?? – Published 2013
    20
    By Andrew Grill
    In digital disruption, social business, social media
    Posted 26/05/2013

    Optus report shows only 4% of Australian consumers using social media to contact companies – is this a typo?? – Published 2013

    A 2013 survey by Australian mobile phone company Optus saw just 4% of consumers using social media to contact customer care.

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     Mobile operators in the UK actually put the Australian ones to shame
    3
    By Andrew Grill
    In australia, mobile
    Posted 13/04/2013

    Mobile operators in the UK actually put the Australian ones to shame

    Back in 2009, after a trip to Sydney (at the time my first in 3 years after having moved to London), I wrote a post looking at the Australian mobile market. Some 4 years on from that post, I was [...]

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    13
    By Andrew Grill
    In social business
    Posted 15/01/2013

    The ROI of social media – are we looking in the wrong place?

    I was on a very interesting briefing call last night with Frost and Sullivan. They are putting together some research around social media listening tools as part of an annual study on the [...]

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     Digital disruption hitting SMS revenues up to $54bn by 2016 as consumers go social
    5
    By Andrew Grill
    In digital disruption
    Posted 14/10/2012

    Digital disruption hitting SMS revenues up to $54bn by 2016 as consumers go social

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    14
    By Andrew Grill
    In 4G, mobile
    Posted 07/10/2012

    The launch of 4G in the UK will be evolutionary not revolutionary

    “The launch of 4G in the UK will be evolutionary not revolutionary” First up some credentials so you can determine if I am qualified to make this statement. I have a Master of [...]

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    0
    By Andrew Grill
    In mobile, olympics
    Posted 14/11/2011

    London 2012 Olympics O2 sponsor deal is no different from previous games

    I read with interest the piece in the Telegraph by Katherine Rushton titled London 2012 Olympics: chaos for mobile phones and the comments underneath the piece from outraged Londoners. For those [...]

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    6
    By Andrew Grill
    In advertising, social media
    Posted 14/10/2010

    Does your company or agency need to hire a “social media expert”?

    I am regularly introduced as a “social media expert” which is on one hand incredibly flattering, but on the other totally incorrect and inappropriate. When introduced as such before I [...]

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    4
    By Andrew Grill
    In australia, mobile
    Posted 05/05/2009

    Australian mobile market perspectives 2009

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