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Earlier in the week, I blogged about a survey commissioned by Australian telco Optus looking at the future of business. As well as surveying 550 people working in companies, they also [...]

A 2013 survey by Australian mobile phone company Optus saw just 4% of consumers using social media to contact customer care.

Back in 2009, after a trip to Sydney (at the time my first in 3 years after having moved to London), I wrote a post looking at the Australian mobile market. Some 4 years on from that post, I was [...]

I was on a very interesting briefing call last night with Frost and Sullivan. They are putting together some research around social media listening tools as part of an annual study on the [...]

“The launch of 4G in the UK will be evolutionary not revolutionary” First up some credentials so you can determine if I am qualified to make this statement. I have a Master of [...]

I read with interest the piece in the Telegraph by Katherine Rushton titled London 2012 Olympics: chaos for mobile phones and the comments underneath the piece from outraged Londoners. For those [...]

I am regularly introduced as a “social media expert” which is on one hand incredibly flattering, but on the other totally incorrect and inappropriate. When introduced as such before I [...]