Customer service in the age of social media
Many of you know that I no longer deal with organisations the old way – I don’t like waiting in a telephone queue because “my call is important”. Instead, I tweet. On [...]
Tweetaleak – probably the only type of leak you can tweet without risk of going to jail
It is encouraging to see a number of public utilities starting to embrace the use of twitter to report outages and faults. Recently I blogged on the use of SMS to report faulty traffic lights in [...]