Social Customer Care 5 years on – new report
My good friend and fellow IBMer Guy Stephens (@Guy1067) is well known as a pioneer in the social customer care space, having been involved in the early days of social while at Carphone Warehouse. [...]
Huge opportunity for Australia to embrace social customer care
Earlier in the week, I blogged about a survey commissioned by Australian telco Optus looking at the future of business. As well as surveying 550 people working in companies, they also [...]