I was a guest on the Tonya Hall Radio Show on Monday talking about social business. You can listen to a replay of the show below. I first came across Tonya and her show at last [...]
A 2011 theft of vital Vodafone UK equipment caused a massive network outage. Better use of social media to report the outage would have meant fewer grumpy customers.
Twitter should not be seen as a problem for companies, instead it could be the perfect solution, but only if we move from hearing to actually listening. Until now, we may have thought it was just [...]
Both Lucy Kellaway (whom I have never met but would like to) and Jonathan Salem Baskin (with whom I shared an enjoyable dinner in London a few months ago) have written excellent pieces on the use [...]