My good friend and fellow IBMer Guy Stephens (@Guy1067) is well known as a pioneer in the social customer care space, having been involved in the early days of social while at Carphone Warehouse. [...]
Back in 2009, after a trip to Sydney (at the time my first in 3 years after having moved to London), I wrote a post looking at the Australian mobile market. Some 4 years on from that post, I was [...]
Read Andrew Grill's tips on the 4 rules for brands using social media. Published 2009.