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     Best practice for social media in a crisis. Case study: Vodafone UK – published 2011
    7
    By Andrew Grill
    In crisis management, social media
    Posted 01/03/2011

    Best practice for social media in a crisis. Case study: Vodafone UK – published 2011

    A 2011 theft of vital Vodafone UK equipment caused a massive network outage. Better use of social media to report the outage would have meant fewer grumpy customers.

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