Practical Futurist Andrew Grill helps c-suites facing disruption Practical Futurist Andrew Grill helps c-suites facing disruption Practical Futurist Andrew Grill helps c-suites facing disruption
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    • Bio
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      • Topics
      • Calendar
      • TEDx
    • Testimonials
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      • ANZ BlueNotes
      • Changeboard
      • CIPR Influence
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     Is “Black Friday” sustainable in the UK? John Lewis CEO says “blessing in disguise”
    9
    By Andrew Grill
    In digital disruption, retail, social business
    Posted 06/01/2015

    Is “Black Friday” sustainable in the UK? John Lewis CEO says “blessing in disguise”

    Interesting that the CEO of UK upmarket retailer John Lewis, Andy Street seems to think that the “Black Friday” phenomenon, transferred from the US to the UK doesn’t really [...]

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    25
    By Andrew Grill
    In social business
    Posted 03/01/2014

    UK retailer Waitrose takes a different approach to in-store loyalty cards & big data

    In the UK, the competition between High Street chains is intense. Not only are the 5 large chains looking for a larger share of a consumer’s wallet or purse, they also want the data that [...]

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    31
    By Andrew Grill
    In social media
    Posted 06/05/2011

    I remain a QR code skeptic – here is why

    I am probably one of the world’s greatest advocates for anything mobile, except for one thing. QR codes, mobile barcodes – call them what you may. You see, in my eyes if you put a [...]

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    0
    By Andrew Grill
    In customer service
    Posted 02/09/2009

    Perhaps Ocado customers should write their emails for them

    This afternoon, I received the following email from home delivery company Ocado – titled “Important information regarding operational trading hours at Ocado” The email appears below (click for [...]

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